Free
Shipping
We
provide free shipping on all orders to the lower 48 states. For orders to Alaska, Hawaii, and the U.S.
Territories, an additional charge may apply.
We will contact you regarding any orders with a delivery address in
those locations, or you can contact us in advance to receive an estimate, by
emailing [email protected].
Sales
Tax
Aside
from any shipping costs, your order may be subject to sales taxes based on
specific state and local tax rates and exemptions. If any tax is payable, it will be stated
clearly in the price payable at checkout.
Shipping
Arrangements
Our
products ship via UPS or FedEx or, in the case of large furniture items, by
freight truck via an LTL Carrier. When your order leaves the factory/warehouse,
you will receive an order update email letting you know your order has shipped.
If your order ships with an LTL Carrier, you will receive a tracking email that
will specify the carrier website and PRO/Tracking number. Once your order
arrives in the nearest destination terminal, a person will contact you to
schedule a delivery window. We also can arrange for White Glove delivery for
most items. For details, or to inquire about international shipping, please
email [email protected].
Shipping
Times
Every
product page states the estimated time for when an item will ship. Most of our
products are custom made at the time of the order and require 3-5 weeks for
production before an item ships. The
estimated ship dates are based on the production of each manufacturer and can
fluctuate during peak ordering seasons. Longer wait times are being experienced
during the Covid-19 pandemic and we have endeavored to reflect them on our
product pages. If an item encounters abnormal
production times due to a change in circumstances, we will notify you via email
and/or phone to explain the situation.
[Updated
11/13/2020]
