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Returns

Cancellations

All orders are final upon placement.  However, if an unforeseen circumstance has arisen and you wish to cancel an order, you may contact us at [email protected], and we will inquire whether a cancellation may be possible, depending upon the status of the order at the place of manufacture, and if so, will arrange for a refund of your payment.

Returns and Exchanges

Most of our products are custom manufactured to customers’ orders, and therefore are not subject to return except for damages or defects.  However, if upon receipt you determine that an article you ordered does not meet your requirements or expectations, please contact us at [email protected], and we will work with you and the manufacturer to determine whether an exchange or other resolution may be possible. 

Returns for Damages Discovered upon Delivery

Our manufacturers warrant that products are shipped in “factory new” condition.  Please inspect your articles upon their delivery.  If you note damage of such a nature that you do not wish to accept the goods, please note the damage on the shipping documents and tell the carrier you are refusing delivery.  Please also take some digital photographs of the damage, and send them via email to [email protected] and notice that you have refused delivery.  We will promptly arrange with the manufacturer for replacement of the damaged articles. 

Returns for Damages Discovered after Delivery

If after accepting delivery and upon opening and/or assembling your products you discover damage that appears to have occurred during shipping, please take some digital photographs of the damage, and send them via email to [email protected].  We will promptly arrange with the manufacturer for return shipment and replacement of the damaged articles.

Returns for Defects in Materials or Workmanship

If after accepting delivery and upon opening and/or assembling your products, and at any time during the manufacturer’s warranty period, you discover defects in materials or workmanship in your products, please take some digital photographs of the defects, and send them via email to [email protected].  We will promptly assist you in filing a warranty claim with the manufacturer for correction of the defect per the terms of the manufacturer’s warranty. 

This Return Policy creates a binding legal agreement between you and Alltham, p.b.c. regarding your use of the Website and your access to the Website is subject to this Return Policy. 

Contact Us

You can contact us about our Returns Policy by writing us at the address below:

Alltham, p.b.c.

920 Justison Street

Wilmington, DE 19801

Or by emailing us at [email protected]

[Updated 11/13/2020]