Cancellations
All orders are final upon placement. However, if an unforeseen circumstance has
arisen and you wish to cancel an order, you may contact us at [email protected], and we will inquire whether
a cancellation may be possible, depending upon the status of the order at the
place of manufacture, and if so, will arrange for a refund of your payment.
Returns and Exchanges
Most of our products are custom manufactured
to customers’ orders, and therefore are not subject to return except for
damages or defects. However, if upon
receipt you determine that an article you ordered does not meet your
requirements or expectations, please contact us at [email protected], and we will work with you
and the manufacturer to determine whether an exchange or other resolution may
be possible.
Returns for Damages
Discovered upon Delivery
Our manufacturers warrant that products are
shipped in “factory new” condition.
Please inspect your articles upon their delivery. If you note damage of such a nature that you
do not wish to accept the goods, please note the damage on the shipping
documents and tell the carrier you are refusing delivery. Please also take some digital photographs of
the damage, and send them via email to [email protected] and notice that you have
refused delivery. We will promptly
arrange with the manufacturer for replacement of the damaged articles.
Returns for Damages
Discovered after Delivery
If after accepting delivery and upon opening
and/or assembling your products you discover damage that appears to have
occurred during shipping, please take some digital photographs of the damage,
and send them via email to [email protected]. We will promptly arrange with the
manufacturer for return shipment and replacement of the damaged articles.
Returns for Defects in
Materials or Workmanship
If after accepting delivery and upon opening
and/or assembling your products, and at any time during the manufacturer’s
warranty period, you discover defects in materials or workmanship in your
products, please take some digital photographs of the defects, and send them
via email to [email protected]. We will promptly assist you in filing a
warranty claim with the manufacturer for correction of the defect per the terms
of the manufacturer’s warranty.
This Return Policy creates a binding legal
agreement between you and Alltham, p.b.c. regarding your use of the
Website and your access to the Website is subject to this Return Policy.
Contact Us
You can contact us about our Returns Policy
by writing us at the address below:
Alltham, p.b.c.
920 Justison Street
Wilmington, DE 19801
Or by emailing us at [email protected]
[Updated 11/13/2020]
