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Homecrest Residential Limited Warranties

• 1 - What does the Homecrest Outdoor Living limited warranty cover in a residential setting?
• Aluminum and steel frames are covered from structural failures for 15 years.
• HDPE surfaces (table tops and benches) are covered from significant warpage and structural failures for 15 years.
• Painted frame surfaces are covered against peeling, flaking, or blistering for a period of 5 years.
• The fabrics used on our double layer slings and padded slings are warranted against tearing, discoloration, or excessive fading for 5 years when maintained per the recommended care and maintenance instructions.
• Soren, Arbor and Market umbrella frames are covered from structural failures for 3 years.
• Natural Series tops are warranted against structural failures, finish cracks, and blisters for 3 years.
• Vinyl strapping is warranted from discoloration or breakage for 3 years.
• Homecrest Woven products are covered against fading, cracking, and structural failures for 3 years.
• Glider bearing hangers are warranted for 3 years against failure.
• The fabrics used on our cushions are warranted against tearing, discoloration, or excessive fading for 2 years.
• Umbrella canopies manufactured with Recacril fabric are warranted for 10 years. All other upholstery grade fabrics will carry a warranty of 5 years.
• Crystal fire burners (24” round and 12” x 24”) are warranted for a period of 2 years.
• The finish on coiled steel spring rocker mechanisms, plastic parts, flex plates, glides, swivel inserts, and umbrella bases is warranted for 1 year.
• All slings, cushions, and parts, etc. purchased online through www.homecrest.com or through a retailer carry a 1 year warranty from date of purchase.
• 2 - What doesn't the Homecrest Outdoor Living limited warranty cover in a residential setting?
• Acts of God, falling objects, fire, explosions, external forces, or any similar physical damage.
• Failure caused by misuse or lack of appropriate care and maintenance of the products (including rust). Refer to the care and maintenance instructions.
• Damage caused by caustic chemicals and/or power washers.
• Products shipped from the previous factory prior to 1/1/2008.
• Glass and acrylic table tops.
• Vinyl furniture covers.
• Showroom samples and factory outlet purchases.
• Normal fading of fabrics, straps, and painted surfaces.
• Bursting and cracking of tubing and extrusion caused by exposure to moisture and freezing temperatures.
• Return freight after one year.
• Salt water exposure—due to the demands of salt air, weekly cleaning and quarterly waxing of painted surfaces must be maintained to prevent finish blisters and corrosion. Failure to carefully follow our care and maintenance instructions will void the warranty.
• 3 - What is the claims procedure?

In the event that a warranty claim file needs to be opened, contact your local Homecrest retailer to facilitate the process. If a local retailer is not available, you may also contact Homecrest via our website by going to  www.myhomecrest.com. Warranty for any refinished or replaced product shall be only for the remainder of the warranty period applicable to the original product. During the warranty process, you may be required to either return the defective merchandise or provide proof of destruction. Working through your local retailer is highly recommended, when possible. Many of our retailers can fix and/or handle issues immediately, saving you both time and expense in the warranty process.

• 4 - What is the policy as it relates to freight shipping?

All Homecrest furniture is delivered to the carrier in factory new condition. Claims for damage or losses that occur during shipping must be noted at the time of delivery and filed with Homecrest. Send written notice of the claimed condition to: Homecrest Outdoor Living, LLC, 1250 Homecrest Avenue, Wadena, MN 56482.

For full warranty information, visit http://www.homecrest.com/FAQ/Warranty.

[Accessed October 11, 2020]

Product Care - Frames

Aluminum

Aluminum frames offer exceptionally easy maintenance. To maintain the appearance of your Homecrest Outdoor Living furniture, regular care and maintenance of the aluminum frames is recommended. Coordinate the care of frames with the amount of use or exposure to the elements or use conditions.

Cleaning

Wash or spray down the frames with clear water or with mild soap and water to remove dust, pollens, chemicals, salt water, dirt, etc. Avoid the use of any abrasive cleaners and power washers.

Maintenance

To maintain the finish of the painted surface apply a coat of clear liquid car wax at least once a year for additional protection from the outdoor elements. Overtime the finish may dull, just the same as if a car is not waxed. Use of the wax will retain or repair an exposed finish.

Coastal Environments

Product that is in use in a coastal environment may experience additional demands on the surface finish due to the salt air. A weekly or biweekly cleaning of product is recommended to clean away any buildup of salt residue and the possibility of oxidation. Quarterly waxing of the finish is recommended, to maintain a strong finish that will withstand the demands of this type of environment. If regular maintenance is not preformed and the finish experiences blistering the warranty on the finish would be void.

Storage

If the climate of your area experiences freezing conditions do not store any product upside down. Moisture can accumulate in the frames and when frozen can crack, distort or break the frame tubing.

Touch-Ups

If the finish becomes scratched or chipped, first sand the affected area lightly with fine steel wool or 400 to 600 grit sand paper for better paint adhesion. Wipe clean the area to be painted. Holding the can 8 – 10 inches away from the area, apply thin coats of paint, allowing ample time for paint to dry between coats. Do not try to cover the area with the first coat as it may result in the paint running, change in the surface texture or the gloss of the finish. Cover any adjacent areas to avoid overspray. A small amount of paint may be sprayed on a separate surface and using a small artist brush, cover the affected area.

If you are working with a finish that consists of multiple colors you may want to test on a piece of cardboard or other material. Start with the "base" coat, holding the can 8 – 10 inches away apply light coats and allow to dry 3 – 5 minutes. Next, maintaining the same distance, apply light spurts of the color until the desired look is achieved. If the area becomes too light, after the finish has dried, apply a light dusting of the base coat.

Powder Coating

Powder coating is a technique employed by Homecrest Outdoor Living for finishing metal frames. A powder-coated surface is durable and requires limited upkeep.

Tip: Contact your dealer for touch up paint. Always store your touch-up paint upside down to avoid the nozzle from becoming plugged.

About Homecrest

Homecrest combines a rich history of quality and classic design with today's demand for affordable luxury and versatile living. Homecrest's focus has broadened to encompass the increasing demands of sophisticated, style-driven consumers seeking to complement their homes' interior designs and create a seamless flow between indoors and out. Homecrest is poised to build its future on consumer and contract needs, innovative new products and global opportunities.

Rich History Since 1953

Homecrest began as an offspring of a retail furniture shop in Wadena, Minn. in 1953, when founders Mert Bottemiller and Al Engelmann set out to build a better hassock (now more commonly known as an ottoman) than their vendors could supply. They soon expanded their business into manufacturing with a growing line of indoor and outdoor patio furniture.

Bottemiller's swivel rocker mechanism, patented in 1956, was at the foundation of the Homecrest outdoor patio furniture line, which took off in the 1960s as Americans increasingly enjoyed backyard dining, entertaining and recreation. The popularity of Homecrest products soared and distribution extended nationwide.

As retail sales prospered, distribution expanded into new markets including international, and contract for resorts, restaurants and health care. The Homecrest outdoor patio furniture line also grew, with a stream of new collections, products and innovations including: self-adjusting chaise, swivel rocker recliner and chaise, gliders, padded slings and technically innovative fabrics, very low maintenance aluminum mesh, and the popular Comfort Recliner.

In the late 1990s, Baby Boomers began to fervently embrace their outdoor environments and seek more outdoor patio furnishings to satisfy their growing desire to nest and socialize with friends and family. This movement also generated increased competition from lower priced import products and other market changes, which created numerous business challenges for Homecrest.

In response to the rapidly evolving outdoor living market, Homecrest has been redefined with new leaders, owners, and manufacturing strategies, and a bold new emphasis on marketing and trend-driven design. Building upon the brand's heritage of quality, performance and comfort, Homecrest's focus has broadened to encompass the demands of increasingly sophisticated, style-driven consumers seeking to complement their homes' interior designs and create a seamless flow between indoor and outdoor living spaces. The latest Homecrest collections reflect this trend, highlighted by timeless frame designs and finishes, fashionable fabrics, comfortable seating options and an array of metal and Natural Series table tops.

Headquarters

Homecrest Outdoor Living, LLC
1250 Homecrest Ave.
Wadena, MN 56482

Product Line

A comprehensive line of affordable luxury outdoor patio furniture offered in 30 collections. Pieces include tables, chairs, chaises, loveseats, sofas, ottomans bar and balcony stools/chairs stools featuring durable aluminum, steel, and cast frame construction. Products can be customized with an array of frame finish colors and fashionable fabric options. Table top options include metal, cast, glass and a broad selection of Natural Series products.

Signature Products

Comfort Recliner, The Original Swivel Rocker, Single Glider/Gliding Ottoman, Swivel Balcony Chairs, Fire Tables, Cirque, Airo2 and Natural Series Table Tops.

Industry Firsts

The original Swivel Rocker mechanism, patented by Homecrest in 1956, was at the foundation of the Homecrest outdoor product line, which took off in the 1960s as Americans increasingly enjoyed backyard dining, entertaining and recreation. The popularity of Homecrest products soared and distribution extended nationwide. In addition to being one of the first outdoor patio furniture manufacturers in the United States, Homecrest was also the first outdoor furniture manufacturer to use Sunbrella fabrics on outdoor furniture.

Hospitality

As retail sales prospered, distribution expanded into new markets including international, and contract for resorts, restaurants and health care. The Homecrest outdoor patio furniture line also grew, with a stream of new collections, products and innovations including: self-adjusting chaise, swivel rocker recliner and chaise, gliders, padded slings and technically innovative fabrics, very low maintenance aluminum mesh, and the popular Comfort Recliner.

Manufacturing

Made in Wadena, Minnesota, USA

http://www.homecrest.com/About/

[Accessed October 11, 2020]